Frequently asked questions
- Sell with TheCards.shop
- Here's how to get started on TheCards.Shop today!
- What can I sell on TheCards.shop?
- Fees
- What happens once my cards arrive at TheCards.shop?
- What’s the best way to ship my item to TheCards.shop facility?
- How can I ship some or all of my purchased items back to me?
- How can I ship some or all of my consigned items back to me?
- When will I get paid?
- How does the “Make an offer” feature work?
- Sell with TheCards.shop
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It is easy to set up a free account and start selling your cards on TheCards.shop. In order to have the most enjoyable experience while utilizing TheCards.shop, it is important to understand the TheCards.shop marketplace and how we function.
As a consignment business, we neither buy nor sell cards, but instead act as a third party for sales. Customers pay us an initial processing fee for our service of receiving, scanning, identifying, and listing their cards, and then the customer sets the sell price for each of their cards via their account page.
When a card sells, a 5% transaction fee is charged, and the remaining 95% revenue is deposited into the customer's account balance. This credit can be used to purchase and ship cards on our site or pay for the processing of further cards. If a customer wishes to cash out their account balance, there is a 6.95% cash-out fee.
For a full list of our services and fees (including storage fees), please visit our Fees section below.
Additionally, we do recommend that prospective consignors do a bit of homework in spot-checking their collections by comparing some of the cards they are considering consigning to similar cards already listed on TheCards.shop. If there are already dozens (or, in some cases, hundreds) of copies of a given card at a low price already on the site, it would probably be unwise to consign that card, as it would likely need to be sold at a loss after processing to even move the card. Also note, we deal exclusively in singles; any sets that sellers send to us are broken down into individual cards before we make them available for sale on the website.
You may initiate a submission by creating a seller account (Click on your name in the upper right corner of the screen and then click on "Become a seller" in the dropdown menu). Once you have a seller account you will have the "New submission" appear in the dropdown menu under your name. Here's a step-by-step guide on how to send us a submission: DOWNLOAD THE PDF
Piece of advice
If you're looking to sell a large collection, we recommend starting off small, and building up your inventory on TheCards.shop over time. Processing fees are drawn upfront before your cards are added to your account. The best way to get started and save yourself that up front deposit is to send in a small batch of your best 100 or so cards first. Once those have finished processing and started selling, meaning you've generated revenue from their sales, use the store credit from those sales to pay for additional processing of the lesser value items. Continue to repeat this method until you've submitted all of the cards that you want to sell. While this does take time, and a bit of effort on your part, it will allow you to have the best selling experience possible, with the lowest out-of-pocket commitment possible.
- Here's how to get started on TheCards.shop today!
- Create your own TheCards.shop account
It’s fast and free to create a TheCards.shop account: simply click here to register and begin enjoying the benefits of using TheCards.shop! -
Add money to your account
With TheCards.shop, you can use your account balance to make purchases, pay for card submissions, ship items, and more! You can replenish your account balance by selling items or adding credit to your account via Stripe.
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Submit & sell your cards on TheCards.shop
You can submit your cards to be sold on TheCards.shop by creating a submission and then shipping your cards to us. We'll do the rest of the work for you!
You may initiate a submission by creating a seller account (Click on your name in the upper right corner of the screen and then click on "Become a seller" in the dropdown menu). Once you have a seller account you will have the "New submission" appear in the dropdown menu under your name. Here's a step-by-step guide on how to send us a submission: DOWNLOAD THE PDF -
What it costs to sell on TheCards.shop
When your card sells, 5% of the asking price goes to TheCards.shop. The remaining 95% is deposited in your account balance.
If you choose to cash out this balance rather than utilizing your it on TheCards.shop, a 6.95% fee will be applied on the cashed-out amount.
- What can I sell on TheCards.shop?
- Supported Items
- At the moment, no trading nor gaming cards are accepted. More to come!
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Supported grading services
- PSA
- BGS
- KSA
- SGC
- TAG
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Unsupported Items
- Fees
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TheCards.Shop’s suite of consignment services is centered around 2 service levels: Standard and Prestige. Understanding the advantages of each service and its features will help you decide how to get the most out of TheCards.shop.
No matter which consignment service you choose, every item you send to TheCards.shop includes actual images (front and back), catalog identification, and 90 days of free storage.
Here are the two service levels explained below.
- Seller fees overview
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- ● Fixed-Price Transaction Fee: 5% of the sale price
- ● Cash-Out Fee (optional): 6.95% of the cashed-out amount. Click here to cash out.
- ● Processing fees - per item: 0.50$ to 2$ (depending on the chosen service)
- ● Consignment fees/storage fees, after 90 days : 0.01$/month/card
- ● Billed on the first day of every month automatically in your account balance or in the case your balance is not enough, it will be taken on the credit card linked to your profile.
- ● If a payment is declined or canceled, the related cards will be temporarily removed from TheCards.shop until the balance due is paid
- ● Any fees are applied to amounts before taxes
- Exemptions
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- ● Purchases are exempt from storage fees unless they are put back up for sale.
- ● The first 90 days are exempt from storage fees for each card's original owner, meaning that the first time you submit a card or if you relist a card you bought on TheCards.shop, there are no storage fees for the first 90 days.
- ● There are no storage fees while cards are being processed to be added to the site.
- Taxes
- As required by the government, taxes are applied to any service/product sold by TheCards.shop. Taxes are only applied on cards and services, they are not added on the sales commission charged by TheCards.shop. As members of the hobby ourselves, we try to limit fees/taxes as much as possible while delivering the best quality service possible.
- What happens once my cards arrive at TheCards.shop?
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Users will receive an automated email alert indicating successful reception of their submission at TheCards.shop and based on the chosen service (Standard or Prestige) the processing time will differ (Click here to see details).
Once the cards have been received and processed by TheCards.shop team, you will receive an email inviting you to review your cards and they will be accessible on My cards page of your account.
Reviewing your cards mean that you will need to choose the selling prices and pay the processing fees. Once these two steps have been completed, your cards will be listed publicly for sale.
Users may change an item’s price or remove it from being listed at any time.” - What’s the best way to ship my item to TheCards.shop facility?
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We recommend a box-in-box approach to prevent contents from being damaged. It is best for cards to be put in penny sleeves, and then put in an inner box with padding. If you hear noise while rotating this inner box, it is best to add more padding. This inner box should then be placed in a larger, outer box for mailing, again with sufficient packing material so that the inner boxes and the cards inside are not rattling loosely and are guarded against damage. Please see our instructions on how to ship your cards to us to ensure the package is sent safely and securely.
If a few quantities of cards are sent, a bubble envelope is always a good way to ship the items.
Alternatively, you can drop-off your cards at one of the drop-off location (we are working on adding more), simply select the desired drop-off location when buying or submitting cards, prices will vary depending on the selected drop-off location. - How can I ship some or all of my purchased items back to me?
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Simply visit My purchased cards page to select the cards you would like to be shipped to you. The shipping prices are based on the number of cards that you want to be shipped to you. Take note that shipping is always tracked.
Alternatively, you can drop-off your cards at one of the drop-off location (we are working on adding more), simply select the desired drop-off location when buying or submitting cards, prices will vary depending on the selected drop-off location.
Shipping options:
- ● Less than 50 cards: 15.00$
- ● More than 50 cards: 30.00$
Penny sleeves are always included for each card. You can also add a toploader for 0.50$. - How can I ship some or all of my consigned items back to me?
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Simply contact us. We are currently working on a form to request cards to be shipped back to you.
Shipping fees will be applied based on the number of cards to be shipped back (see topic above) , penny sleeves are included and shipping will always be tracked. - When will I get paid?
- After we confirm the buyer's payment has been received, payouts are sent directly to your bank account, Monday through Friday (excluding bank holidays), within two business days. Once a payout is initiated, funds are typically available within 1-3 business days depending on your bank's normal processing time.
- How does the “Make an offer” feature work?
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If the seller has made the offer option available for his account and/or a specific card, you will automatically have the option to make an offer via the “Make an offer” button.
A card will always be available for purchase at the seller’s asking price by any other potential client until the seller accepts your offer. Making an offer does NOT reserve a card, only an ACCEPTED offer reserves the card for you for 48h at the agreed upon price.
Once you make an offer, the seller will receive an email with your offered price and the optional message (if you wrote one). They will have 48 hours to respond to your offer. They can respond to you with one of the following option on My Offers page:
- ● Accept
- ● The card is now reserved for you at the agreed upon price. You have 48 hours to complete and finalize the purchase of the card by paying for it. This can be done on the “My offers” page. After 48 hours, the offer will expire and the card will be available for purchase by other buyers.
- ● Decline
- ● The seller has declined your offer and did not make a counteroffer. You can always try to make another offer if you wish so.
- ● Counteroffer
- ● You will receive an email with the details of the counteroffer. You can then head on “My offers” page to accept the offer, decline it or counteroffer again. You have 48 hours to complete any possible actions.
A seller can have a minimum price for offers made on a card. If you make an offer under this price you will get a warning message notifying you so and you will need to submit an offer with a higher price to be able to proceed further.
Only one offer per card can be made at any given time. You always have the option to retract a previously made offer on My Offers page. If a new offer is made on a card where you already made an offer that has not expired yet, the previous offer will automatically retract.
We reserve the right to restrict the offer functionality on your account if you make offers and do not complete the purchase once the seller accepts your offer. Our goal is to offer a pleasant purchasing and selling experience for all customers that use our platform. -
You have two layers of setup to receive or not receive offers on your cards. The first layer is at the account level and the second layer is at the card level.
By default, accounts can receive offers for all their cards. If you wish to not receive any offers, you can do so in the upper right corner on your Account page.
If you wish to receive offers only on specific cards, enable offers on your account and then enable/disable offers on specific cards on your My Cards page.
You also have the option to set a minimum offer price for each individual card. Buyers won’t be able to make offers below this price.
When a potential buyer sends you an offer you have multiple options (in all cases you have 48 hours before the offer expires):- ● Accept
- ● The card is now reserved for the buyer at the agreed upon price. They have 48 hours to complete and finalize the purchase of the card by paying for it. After 48 hours, if the buyer did not finalize the purchase of the card, the offer will expire and the card will be available for purchase by other buyers.
- ● Decline
- ● You declined the offer and did not make a counteroffer. The buyer will have the option to send another new offer from scratch if they wish so.
- ● Counteroffer
- ● The buyer will be notified of your counteroffer. They will have 48 hours to accept, decline or counteroffer your counteroffer. If they accept, they will be able to purchase at the agreed upon price. If they decline, the offer process will end. If they counteroffer, you will receive an email with the related counteroffer details. You can then head on “My offers” page to accept the offer, decline it or counteroffer again. You have 48 hours to complete any possible actions.
Sports cards
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Unopened packs Unopened boxes Altered cards Cards that have been trimmed, doctored, or otherwise altered will not be allowed on the site. |
Factory sealed complete sets In the future, we will add support for lots and sets, but we still plan to scan every card in the lot or set. We don't currently have plans to support factory sealed sets. |
Memorabilia We accept memorabilia cards, but we don't currently support pennants, plaques, jerseys, bats, etc. |
Cards not worth putting on the site Our rule of thumb is that we try to make our service cost-effective for cards that sell for $1 or more. However, many cards worth less than $1 may still be worth putting on the site (e.g., vintage commons and commons from newly released products). |
Damaged cards The condition of a card can significantly affect its value. We try to weed out cards buyers might not be happy with. Normal wear for vintage cards may be fine, but we will return creased or wrinkled cards. We occasionally make exceptions for vintage cards that still hold significant value, and in these cases we will take the time to document the flaws that may not appear in the scan. Buyer satisfaction is guaranteed. If a customer is not satisfied with the condition of the card, it may be returned to you. |
Counterfeit and Fake cards Selling through TheCards.shop is not like selling through other websites. We police the items for sale on our site to ensure the safety of our buyers. It is illegal to intentionally sell counterfeit or fake cards as if they are authentic. If you send us any card that has known counterfeits or we are not certain of its authenticity, we will have the card reviewed by a third party. If the item is found to be counterfeit, we may have to keep it as evidence. If you were intentionally trying to defraud a potential buyer, we will report it to the authorities. |
As a buyer
As a seller